Terms of service

1. Who provides the services

These terms apply to services offered by Ritika Sabharwal Nutrition & Training, 2, Aarey Rd, Passpoli, Goregaon East, Mumbai, Maharashtra 400087 (the "Practice"), and to the use of the website at figaway.icu. By sending a booking request through the website you accept these terms.

2. Services, prices and the contract

The Practice offers a first consultation (₹1,450), an 8-week program (₹11,800), a pack of 12 personal training sessions (₹8,640) and a one-month online meal plan (₹2,200). Prices are in Indian rupees. A request sent through the website is not yet a contract. The contract starts when the Practice confirms a time and the payment has been received.

3. Payment

All services are paid in advance by UPI. The website does not collect card or bank details.

4. Rescheduling and cancellation

A training session can be moved if the client informs the Practice at least 12 hours before it starts. A session cancelled later, or missed without notice, counts as used. A client who cancels a program before the first training session receives a refund of the full amount minus ₹1,450 for the first consultation. Sessions of the 12-session pack are used within 8 weeks of the first session. Requests to move a session are made by WhatsApp message or phone call to +91 82914 87603; the time of the message counts, and the Practice confirms the new slot in reply. A session moved by the Practice, for example when the partner gym is closed, is never counted as used.

5. Eligibility and scope

Services are available to adults aged 18 and over. The Practice provides general nutrition guidance based on everyday food and strength training. It does not make plans for medical conditions and does not replace a registered medical practitioner. No particular result is promised.

6. WhatsApp as the working channel

Confirmations, meal plans and check-ins are sent by WhatsApp to the number the client gives. The client keeps that number reachable and tells the Practice if it changes. Messages sent on Sundays are answered on Monday.

7. During sessions

The client follows the trainer's instructions, uses equipment as shown and stops at once in case of pain or dizziness. The house rules of the partner gym apply.

8. Liability

To the extent permitted by Indian law, the Practice is not liable for indirect loss, or for harm caused by ignored instructions. Nothing here limits the rights of a consumer under the Consumer Protection Act, 2019.

9. Law and complaints

These terms are governed by the laws of India. Courts in Mumbai have jurisdiction. Complaints may be sent to consultation@figaway.icu or made by phone on +91 82914 87603, and the Practice replies within 7 days.